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clinical trial management system software customer support

Behind the Software with Shannon Samuel

Building a strong team is crucial to the success of our customers. At RealTime, we have dedicated our time to finding strong individuals to help shape the clinical trial software of tomorrow. Our goal is to give back to clinical researchers by creating software that is more efficient, reliable, and easy to use, while providing the best customer service. This month, we got to know an individual who has dedicated her time to helping customers understand RealTime software and the multiple benefits it can bring to sites.

Meet Shannon Samuel, Sales Director! Shannon has been with the RealTime team since the very beginning. Prior to RealTime, she gained industry knowledge by working in business operations for one of the largest multi-specialty sites in the nation. Today, Shannon brings her experience to RealTime-CTMS solutions in a way that assists sites to understand innovative clinical research solutions. Now, let’s get to know her a bit more!

What’s the top destination on your must-visit list?
Because Australia is home to some of the most unique animals of the world, I would like check it out in person.

What’s one song you have completely memorized?
There are several, but there is one that when it gets played at a party, I will lip sync the whole song. It’s Baby Got Back by Sir Mix-A-Lot.

What’s the coolest or most interesting thing you’re working on right now?
I recently conducted an onsite training with a colleague, and it was great to physically be with the site staff (aka family). I enjoyed not only helping them learn the system but being able to help establish new site processes with the new system was exciting, their excitement fed my excitement.

If you could choose a superpower, what would it be?
To fly

Do you have a hidden talent? What is it?
As I get older, my hidden talents have faded. However, if you ask my husband, it’s the ability to fall asleep on command or when he starts a movie. I just think that’s called “Mom life”.

What’s your favorite famous or inspirational quote?
“A woman is like a tea bag, you can’t tell how strong she is until you put her in hot water” Eleanor Roosevelt

What energizes you at work?
I get energized at work when something that I have done helps improve another colleague or client’s day in some significant way. It encourages me to do more.

What TV shows/movies are you into at the moment?
I recently saw Instant Family and it spoke to my heart. It was like it was written about our family. On evenings when I want to relax, I put on Frasier. It always gives me a good laugh!

What would we most likely find you doing on the weekend?
Saturdays I start off the day with a run at the beach, then errands with some fun shopping. Sundays are typically used almost all day for serving in church.

What is the most inspiring part of your job?
Because I KNOW that our system is necessary for site operations and is literally a life-changer, it is super rewarding when a client has arrived to the same conclusion after implementing our solutions.

If you are interested in scheduling a demo for CTMS or any of our other solutions, call (210) 852-4310 or fill out a CONTACT FORM.

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