Tag: customer support

07 Jun 2019

5 Benefits of Utilizing RealTime-eSOURCE

Whether you are looking for a better electronic data management solution for your site, or you are just in the information gathering stages, RealTime’s eSOURCE solution makes working anywhere in a clinical trial site setting possible.

RealTime is a leader in the industry of advanced research information systems offering solutions from CTMS, eDOCS, SitePAY, GlobalPAY, TEXT, and eSOURCE. The team is comprised of individuals that have worked at the site and CRO level, so you are getting real solutions to make the data collection and management more streamlined and compliant. All products are tested to ensure an excellent workflow for sites, sponsors, CROs, and other third-party vendors before being integrated.

Let’s touch on some of the benefits of eSOURCE at your site:

Benefits:

  1. Customized eSOURCE Templates: Build templates with a simple drag-and-drop feature that can be modified and used for future studies, saving you time!
  2. Easy Data Collection: Seamlessly upload and route ECGS, lab results and other reports for investigator review and signature.
  3. Data Accuracy: Build specific parameters in the form fields to ensure completion as well as safety and compliance checks to help eradicate errors.
  4. Work from Anywhere: Did we mention there is an eSOURCE MobileAPP? Whether you are using a mobile phone, tablet, or other device, RealTime has you covered. With the user-friendly MobileAPP, easily access patient visits, eSOURCE forms, study I/E criteria, and more. Doctors and staff can also eSign documents and/or eSOURCE forms with fingerprint/face-ID technology and voice dictate notes directly into eSOURCE forms.
  5. Affordable: At just $10/visit and $5/phone visit, ReaTime eSOURCE solution is not just affordable but actually saves your site time and money!

eSOURCE also seamlessly integrates into RealTime’s other solutions, so you can either use RealTime-eSOURCE as a standalone option or packaged with the one-and-only RealTime-SOMS.

If you are interested in learning more about eSOURCE, or one of RealTime’s other phenomenal solutions, the team would love to talk with you. Follow this link to see our contact information.

30 Apr 2019

Behind the Software with Norma Zayas

RealTime Software Solutions’ Success Team is compiled of talented individuals dedicated to providing the best support for RealTime customers.

This month, we are highlighting an exceptional team member and manager who goes above and beyond for RealTime customers. Norma Zayas joined the RealTime organization in 2018. With a strong background in account management and client relations, Norma brings strong support to the team with her exceptional technical and customer support.

To get to know Norma a little better, we had the chance to ask her a few fun questions!

  1. What is your favorite drink?

Coke Zero.

  1. Do you have any pets?

No.

  1. Best piece of advice you’ve ever received.

Never stop learning and growing as a person.

  1. Current Netflix binge?

Property Brothers (HULU)

  1. Name one thing we wouldn’t have guessed about you.

I like to sing.

  1. What motivates you?

Seeing others grow in their positions.

  1. Finish this sentence. On Sunday mornings, you can usually find me

…outdoors.

  1. If you could live in any city, where would it be and why?

New York, the snow and fast pace environment.

  1. Favorite thing about working at RealTime?

Our Customers😊.

Thank you, Norma, for your hard work and dedication to help our customers. If you are interested in scheduling a demo for CTMS, eDOCS, eSOURCE, GlobalPAY, SitePAY, TEXT, or any of our other solutions, call (210) 852-4310 or fill out a CONTACT FORM.

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