Rick Greenfield, BBA-IS
CEO / Lead Inventor
Rick has nearly 20 years of experience in the Clinical Research industry. He was part owner and helped build one of the largest multi-specialty research sites in the US over a 13 year period. With a lack of truly effective and efficient CTMS systems available, he put his education in Information Systems to work and began the development of RealTime-CTMS, which eventually became the backbone of his site’s operations. RealTime was built from the ground up with the input of all of the key players at the site level to include site managers and stakeholders, Investigators, clinical research coordinators, regulatory compliance specialists, quality control and quality assurance personnel, advertisers and recruiters, clinical research associates (monitors) and more. It is Rick’s goal to continue to build innovative systems for sites, Sponsor and CROs that will contribute to operational excellence in clinical trials.
Al Peters is the Co-Founder of Clin-X, the holding company of ClinEdge and BTC Network, two service companies specializing in clinical trials. He is also a current investor in RealTime Software Solutions, a clinical research software solutions provider whose capabilities include CTMS, electronic source (eSource), and electronic regulatory (eDOCS).
Al is dedicated to creating a new site services category that streamlines operations at the institutional level and provide increased clinical trial access to patients. His notable leadership achievements and his knack for spotting industry inefficiencies helped shape a new category in the field of clinical research, which Clin-X seeks to address.
Since 2002 he has been in the Clinical Research field. Prior to devoting his work full-time to Clin-X, he founded three private research sites where he oversaw daily operations. In 2010, he co-founded ClinEdge and later BTC Network, which have since been combined under Clin-X. Since their inception, the companies have grown to be leaders in the clinical trial services space, contributing to the disruption of the current site landscape. The companies provide research clinic and patient-centric services, such as: pipeline development, patient recruitment, centralized financials services, patient travel coordination, a fully integrated research institution network, and more.
He currently resides in Southeastern Massachusetts with his wife and two daughters. His “stay-positive” attitude has always proven helpful throughout his personal and professional career. Looking to the future, he hopes to continue supporting innovative ideas to improve inefficiencies at the site level.
Christian is an avid entrepreneur & research advocate dedicated to the voice of clinical research sites. In addition to RealTime, as the President & Co-founder of ClinEdge & BTC Network he has consulted with hundreds of research institutions with dozens of different types of infrastructure including: Dedicated Research Sites, Site Management Organizations, Integrated Site Networks, Hospitals, Universities and Academic medical research centers. Throughout 10+ years Christian has served sites by identifying innovative solutions that will transform the traditional clinical trial model. Christian is passionate about using technology to automate processes at the research institution level to maximize efficiency and quality.
Kay’s career began as a nurse in 1980 (PACU, Psychiatry, Nursing Education & Research), and later branched out into the world of clinical research as a study coordinator, site director and CRA/CRA manager. She then founded Clinical Trials of Texas, Inc. (CTT) in 2001 and co-founded RealTime-CTMS, LLC in 2013. With more than 20 years of experience within the research industry she devotes most of her time to her role of President/CEO and visionary for CTT—one of the largest stand-alone multi-therapeutic, Phase 1-4 research sites in the country. Kay is also an active speaker and board member member/consultant within industry, passionately working to bridge gaps between sites and sponsor/CRO partners.
VP of Business Operations
Scott, VP of Business Operations for RealTime, joined the company in June 2019 and brings with him over 20 years of Customer Service, Operations, Business Development and Leadership experience where he has worked for various Fortune 100 companies along his professional journey. His passion for quality, customer satisfaction, process improvement and driving high performance is instrumental in helping the company remain focused on the critical priorities that matter most to our customers, our employees, and other key stakeholders. Scott enjoys listening to the voice of our customers to understand how they both enjoy using our products and services, as well as to learn how we can also be more adaptive and innovative to their everchanging needs. Scott also ensures that RealTime’s Mission and Core Values are constantly in focus and placed at the center of our daily decision making processes.
Lead Web Dev / Integrations
Business Operations Specialist
Allison Foti, Business Operations Specialist, joined RealTime Software Solutions in 2018. She brings her academia experience in human resources and is responsible for performance management and implementing change to achieve workforce excellence. Her organizational leadership and development provide a key solution for successful business growth at RealTime Software Solutions.
Director of Sales
Prior to RealTime, I gained industry knowledge by working in business operations for one of the largest multi-specialty sites in the nation. I used that business model to implement RealTime CTMS solutions in a way that assists and stages new sites for growth. Learning different and new organizational structures in clinical research has expanded my awareness of issues other sites and SMO’s face on a daily basis. This has allowed me to become an integral part of developing our software to meet shifting industry demands.
CTMS Support Manager
Norma Zayas, CTMS Support Manager, joined RealTime Software Solutions in 2018. She leads the team providing exceptional support to our customer’s research sites. With her strong background in account management and client relationships, her experience will endow CTMS Support with quick turn arounds, exceptional customer support and a solid backbone for the company.
Nathan Levens, Product Manager for RealTime-eDOCS and RealTime-eSOURCE, has over 10 years of clinical research experience and spent over 4 years as the Quality Assurance Manager for one of the largest multi-specialty, phase 1-4 research sites in the United States. Nathan has a deep understanding of research site processes and regulatory compliance challenges that shape our industry. He now teaches sites how to transition from paper-based regulatory and source documentation processes to electronic solutions, such as RealTime-eDOCS and RealTime-eSOURCE, to boost efficiency, drive compliance, and improve collaboration between sites and sponsors.
Elise Tawfiq has over 15 years’ experience in the clinical research industry. She managed a research site in which she was responsible for oversight of all clinical research activities to include business development, budget/contract negotiation, recruitment planning, oversight of clinical research staff, and management of data. For 7 years, Ms. Tawfiq worked for one of the largest multi-specialty, phase 1-4 research sites in the US. Currently, Ms. Tawfiq is the Product Manager for the GlobalPAY and TEXT programs at RealTime Software Solutions. Elise’s experience at the site level, greatly assists her clients in finding creative way to excel in the clinical research industry. Elise has a deep understanding of research site processes and challenges that exist in clinical research. Elise now teaches sites how to leverage technology to gain an edge and succeed in a challenging business environment.
Alyssa Arce has over 10 years of customer service experience that she brings to the RealTime as the eDOCS Product Manager. She is a software system product specialist who has been able to become an expert in RealTime’s eDOCS product and how it can best serve our customers. Alyssa comes from the finance industry where she worked in wholesale mortgage, and consumer loans however her ability to learn systems and effectively teach them to others has made her a great asset for RealTime. Her experience allows her to become an advocate for the users and continue to work to improve the system to become it’s most efficient.
CTMS Development Manager
Chuck Hubbard, CTMS Development Manager, joined RealTime Software Solutions in 2016. He has over 25 years of customer service experience in the research/health care industry as a technician, manager, and department director. He joined the RealTime Team in 2016 as a member of the Support Team, providing support to customers and product (CTMS) development. In mid-2018 Chuck moved to the CTMS Development Team as the manager, and is dedicated to development and improvement of the CTMS. It is Chuck’s belief that making RealTime the best possible CTMS, so clinical research sites can conduct research in a more proficient and productive manner.
Kimberly Rogers has 10 years of clinical and research experience. After becoming a Certified Medical Assistant, she entered the world of research where she has had prior roles as a Lab Tech, Lead Study Coordinator, and QC Data Entry Manager. She is currently one of the Software Support Specialist with RealTime Software Solutions. Her experience allows her to understand and relate to research sites world-wide and provide comprehensive CTMS trainings, study template builds, customer support and many more.
CTMS Data Support Specialist
Jay Andrews, CTMS Data Support Specialist, joined RealTime Software Solutions in 2016. He brings client support and database management experience. He plays an important role in managing customer databases which includes consultation and analysis of the data migration process. He also manages custom report requests as well as report updates. Jay strongly believes in providing accurate and detailed reports for allowing customers to fully utilize their data.
Documentation & Compliance Specialist
Daniel Diaz, Documentation and Compliance Specialist, joined RealTime in 2018 and brings training and development experience from a large phase 1 clinical research organization. He is responsible for leading the internal processes for promoting and ensuring RealTime’s compliance with domestic and foreign laws, regulations, company policies and contracts. Daniel believes compliance enabled by a company ensures respect for the values and ethics instilled by RealTime Software Solutions.