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Category: Your Success is Our Success

12 Jul 2021
Behind the Software: Daniel Diaz - Senior Security, Documentation, Compliance Manager

BEHIND THE SOFTWARE WITH DANIEL DIAZ

Our dedicated team of RealTime experts go above and beyond to provide software that is more efficient, reliable, and easy to use. RealTime’s leadership comprises experienced industry professionals who have first-hand knowledge of the needs and pain points of clinical trial management. Our RealTime employees are a critical enabler for the success of our company. Each month we are excited to showcase one of our outstanding family members in the Behind the Software feature. This month, we are featuring our Senior Security, Documentation, & Compliance Manager, Daniel Diaz.

Daniel Diaz joined RealTime in 2018. Daniel is responsible for leading the internal processes for promoting and ensuring RealTime’s compliance with domestic and foreign laws, regulations, company policies, and contracts. Let’s go Behind the Software to learn more about Daniel.

Behind the Software Questions:

What’s your favorite food?  Texas Style Hamburger

Do you have a hidden talent?  Bringing others together!

What is your go-to emoji? 🧐

What was your first job?   Lab Research Assistant

If you had a late-night talk show, who would be your first guest and why? Albert Einstein, he was the greatest scientist and philosopher of his time.

What animal is your spirit animal?  Jaguar

What are your favorite TV shows?  Ozark, The Office and The Mandalorian.

What are the top 3 things on your bucket list?  Flying an airplane, Skydiving, and a Triathlon!

What do you enjoy most about working at RealTime?  I like the autonomy because I can innovate.  The diversity of my work ensures that no day is like any other, and I am always focused on making the company better, which makes me feel good when the day is over!

Thank you for going Behind the Software with Daniel! If you are interested in scheduling a demo with RealTime, call (210) 852-4310 or fill out a contact form.

16 Dec 2020

The Power of CTMS Website Integration

Managing your website and keeping it up to date is already a painstaking process but managing your study listings on your website can be even more time-consuming and costly. This is especially true if you pay a website management company to add/remove studies for you. 

The good news? RealTime-CTMS has an option to link your website up to your system for a multitude of automated options that can save you time and money. This can provide a better experience to your website viewers and streamline some critical efficiencies for your recruitment team.  Once you have RealTime’s website integration feature installed on your website, all of these features will be at your fingertips:

  • Website Study Listing Made Easy:  Each enrolling study can easily be added to your website along with any IRB-approved language and graphics that you would like to include. Adding a study listing is all done from within RealTime and can be accomplished in minutes.
  • Mobile Optimized Study Landing Pages:  RealTime generates a mobile-optimized study listing and individual landing page for each study.  Study landing pages can be used for any online/digital/social media ad as the URL to land applicants to.
  • Customizable Application Forms:  Landing pages include all study information as well as a study-specific application form.  New study leads will drop directly into the RealTime study recruitment roster the applicant has applied for.
  • Customizable Study INC/EXC Questions: Study-specific questions can be added to the application form and set as “required” or “not required.”
  • Automated INC/EXC Assessment: Applicants’ answers can be auto analyzed by RealTime to determine eligibility, and applicants can be coded as “pre-qualified” or “not pre-qualified.”  This feature can save your staff a ton of time from having to chase down applicants that are not qualified.  Further, the applicants can be provided with eligibility information immediately after applying.
  • Automated Referral Source Coding:  RealTime has advanced A.I. built in that codes applicant’s referral sources to the campaigns that are set up in your recruitment campaign manager.
  • Auto TEXT Response to Applicants: If your site is also utilizing RealTime-TEXT, applicants will receive instant TEXT responses after applying for a study on your website. You’re able to immediately thank them for their application and let them know that someone from your site will contact them soon.  This TEXT message is also customizable to meet your site’s needs.
  • Auto-Coding of Primary Diagnosis:  Since website integration will help you build your database faster than ever, you can also add value by having study applicants coded to a “primary diagnosis.”  This means that if an applicant is applying for a Type 2 Diabetes study, RealTime can auto-code Type 2 Diabetes into the medical history.  This coding will allow you to re-market to these applicants for future Type 2 studies as well.
  • Lead Management and Staff Alerts:  Each new lead that flows into your system from your website integration will alert designated staff at your site when the lead is received.  This way, your staff can respond quickly, which is key to getting ahold of applicants and capturing their interest.
  • Taking studies off of your website is just as fast:  When a study closes to enrollment, the simple process of changing the study’s status to “Enrollment Closed” will remove the study from your website.  Easy peasy!

Installation of these website integration features is a quick and easy process, and RealTime has web development experts that can help every step of the way.  These features are extremely inexpensive, especially when you consider all of the benefits.

“Is that all?” you ask.

In addition to the capabilities, we discussed, RealTime’s user-friendly study dashboard provides site staff with up-to-date information on recruitment goals, enrollment statuses, and more!

Boost your study enrollment with RealTime’s website integration features! To learn more about RealTime-CTMS and all of the available features, schedule a demo with one of our experts.

Call 210-852-4310 or fill out the form below!

24 Nov 2020

A RealTime to Reflect

The clinical research and pharmaceutical industry could never have expected the events of 2020. With clinical trials being mostly paused for part of the year, the adoption of social distancing practices, travel restrictions, and the intense search for COVID-19 vaccines and treatments in full swing, our industry has adapted to keep research moving through it all. The RealTime-CTMS Team is exceedingly thankful for all of the clinical staff and professionals in clinical research who have taken COVID-19 head-on and have given us the possibility of testing and approving a vaccine, in an unprecedented time, that will put this pandemic behind us.

We had the opportunity to involve our team in a company-wide discussion to share our own experiences this year and reflect on what we are each truly thankful for.  This is what the RealTime team members are thankful for:

  • “I am most grateful for the opportunity to work with a dedicated team that cares about the quality of service that is provided to an industry that is working so hard to improve the livelihood of so many people around the world. It is a pleasure to be apart of this life changing industry and team.” – Evelyn
  • “I’m most grateful for the RealTime family and research professionals across our industry that chose not to shy away from the challenges that 2020 brought. In the face of uncertainty, the RealTime team went above and beyond to help research sites across the globe find new ways to continue research in the midst of a pandemic. That’s truly amazing and I’m honored to work with such dedicated and innovative people here at RealTime and throughout the industry.” – Nathan
  • “I am thankful to be a part of a company that is providing amazing services to companies around the world. I have not been with RealTime that long but I absolutely loving working here. The comradery between the team, the dedication to our customers, and the desire the company has to grow and improve are just a few reasons I enjoy working at RealTime each day.” – Camielle
  • “As an HR professional and being quite new to the medical industry I have always valued every person’s profession in every industry.  But when I opened the door to this new opportunity, it also helped to really widen my Thankfulness and Gratefulness of the people who work in the medical field, in all capacities, because they are helping and servicing people 24 hours a day 7 days a week.  And Real Time is a part of that, and it is helping to make a huge difference for the medical industry.” – Aurora
  • “I am grateful to work for a growing software company that stuck together and overcame the unforeseen challenges of 2020.” – Daniel
  • “RealTime Software Solutions has not only perfected its product but offered an inviting environment for its employees.  We don’t need to play games in the office or receive monetary compensation to know that we are a group of individuals that, although not related by blood, have moved in together as his, hers, and ours to work toward the common goal, YOU.  The year 2020 was never what anyone had anticipated, but we have all forged through together.  In the short time I have been with Realtime, several new products have been rolled out, as well has enhancements to the originals.  If we can do this during a time of turbulence, I cannot wait to see what happens in the future!” – Kimberlie
  • “I am most grateful for my tight knitted family – my daughters (3) raised them as a single parent and they turned out to be wonderful young ladies and now the older ones have blessed me with grandkids.” – Gilberto
  • “In this whirlwind year of 2020, I’m most grateful to be part of a company and supportive team and leadership that not only can pivot and make innovative changes, but at the same time continues to hold steadfast and anchored to our core values and goals.” – Ron
  • “I am most grateful for new beginnings. I started a new job, relocated to a new city, and married my best friend in 2020.” – Patrick
  • “I am grateful to be part of an amazing company that continues to utilize innovate concepts that allows for global therapeutic advancements. Being able to experience this first hand and how beneficial our SOMS have been during the COVID-19 pandemic and essentially being part of the footsteps of this historical event makes me proud to be involved in this life changing industry.” – Kim
  • “I am most grateful for the birth of my daughter who just turned one year old!” – Robert
  • “I am grateful for the wonderful nurses and doctors that care for us during our time of need. I am grateful for all the different families that I am a part of:  Blood, work, friends, neighbors,…I am grateful to hold and snuggle my new granddaughter, the first of many grand and great grandchildren.” – Chuck
  • “I am grateful that researchers conducting clinical trials for COVID-19 treatments and vaccines have brought awareness to the importance of clinical trials in preventing, curing, and treating all types of illnesses.  Seeing our community embrace the idea of participating in a clinical trial for the greater good of our world and future generations is inspiring.  I am thankful to be a part of a company that develops technology that aids in creating better efficiencies in the clinical trial experience for both the researcher and the patient.” – Elise
  • “Though this year has been a challenging year for many industries throughout the world, I am most thankful for how the research industry has adapted and embraced new ways of conducting clinical trials, while helping to advance the future of how clinical trials are conducted.” – Chris
  • “I am grateful for being part of a company that when facing an obstacle of pandemic proportions, instead going into panic mode, they put their best foot forward and quickly adapt to change by taking the job mobile. To quote the great Charles Darwin; “It is not the strongest or the most intelligent who will survive but those who can best manage change”. When facing our toughest opponent we see what we are made of, and the family of RealTime has indeed kicked adversity in the rear and then some.” – Norma
  • “I am thankful for our frontline clinical research Heroes, who are working tirelessly, every single day to bring lifesaving vaccines to the world and defeat one of the most challenging pandemics in modern history. I’m also grateful to work with the most talented and passionate professionals who will stop at nothing to ensure that our customers have the right tools and support they need to quickly and successfully navigate this challenging time. #operateasoneteam” – Scott
  • “I am thankful for the fact that, in the midst of a global pandemic, mankind has come together to innovate and develop effective vaccines in an unprecedented amount of time (roughly nine months).  If you compare this timeline to any other vaccine ever created, this is a monumental accomplishment, to put it lightly.  This effort has required the input of millions of amazing people to include scientists, engineers, the FDA, as well as our own clinical research industry which includes doctors, nurses, clinical research professionals, AMAZING SYSTEMS and SOFTWARE, and we can never forget the research volunteers who participated in these experimental clinical trials on behalf us all and in the spirit of service for the greater good. It is very rewarding to know that all of us here at RealTime played a part in solving this incredible dilemma that will undoubtably save millions of lives. Hold your heads up high and hold your families tight this Thanksgiving because you are making a difference for them and for the world.” – Rick

In the end, we are in this battle together to continue to evolve as an industry, create innovative solutions, find better and more effective treatments, and change the world.  HAPPY THANKSGIVING!

– The RealTime team

06 May 2020

What does “Your Success” in Research mean to RealTime? A conversation with Scott Butcher, VP of Operations

What makes your clinical research site successful? We all hope to be able to fully answer this question someday, but RealTime Software Solutions is working tirelessly to make meaningful improvements in site operations to help Research sites, Site Networks, Universities, and Hospital systems find their ultimate success.

In a conversation with RealTime’s Vice President of Business Operations, Scott Butcher, MBA, we discuss what their motto of “Your Success is Our Success” means to the RealTime team and how it drives the work that RealTime does each and every day.

Scott, tell us what “Your Success is our Success” means to RealTime?

While delivering amazing customer experiences has always been a priority at RealTime, our strategy evolved further in 2020 as we adopted the theme of “Your Success is Our Success.” Central to this is the idea that on every interaction, whether personal in nature with a member of our team, or through the experiences our customers have while using our research software, we strive every day to deliver outcomes that ultimately drive success and value to our customers. We also know that there is a multiplier effect from our actions. If we can ensure that our customers are successful, the speed at which a new drug or vaccine hits the market can be accelerated and ultimately help us save more lives in the process. Nothing is more motivating to our RealTime family then achieving this goal, especially now, as we provide the necessary tools for our brave customers on the front lines who are working tirelessly to bring forward a cure for COVID-19.

What is a key element of the “Your Success is Our Success” theme?

We feel that a critical component to achieving success for our customers is to always think and operate with the end users experience in mind. To accomplish this, we’ve prioritized our development processes to think like clinical researchers. As a result, we are developing software based on Coordinators, Recruiters, Site Managers, Investigators and other research staff member’s desired experiences. Our customer’s feedback ensures the capabilities incorporated within our research software enhances their daily workflow and provides greater efficiency, visibility, quality, and ultimately leads to increased production and success for all of our RealTime users.

How valuable is customer feedback?

Simply put, customer feedback is central to our Strategic Priorities, Development Roadmap as well as our Customer Service Strategy. We’d like to think that we know what a perfect solution looks like but at the end of the day, we have to bring to market solutions that adapt to the ever-changing needs of the clinical research industry. The valuable interactions we have with Sites, Sponsors, CROs and other industry experts provides greater insight into what is working well, but more importantly, where further innovation is required in order to meet the growing needs of all stakeholders and streamlining a very complex and highly regulated environment. We are extremely proud of the fact that RealTime was built from feedback provided by our customers. Without this valuable feedback, we’d be acting on a hunch rather than the true voice of our customers and the needs of the industry.

How does RealTime capture and utilize feedback from customers?

RealTime takes customer feedback very seriously, and we believe this is one of the many differentiating factors between ourselves and our competitors. Throughout a customer’s journey with RealTime, we continually seek feedback through various methods such as conferences, customer satisfaction surveys, software rating agencies as well as through the daily interactions our customers have with our Customer Success team. Realtime is extremely proud and thankful for our 5-star ratings on Capterra. The testimonials provided by our valuable customers provide constant motivation to our team and reaffirms that our customer-first strategy is truly making a difference. We also appreciate and encourage constructive feedback, because at the end of the day, we know that finding software solutions to our customer’s problems ensures a more efficient clinical research process for all.

Thank you, Scott, for your input and insights into RealTime’s strategies for customer success.  Your success in clinical research is closer than you think. If you have questions about RealTime Software Solutions and would like to take the next step towards successful research, call us today at 210-852-4310.

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