Category: Uncategorized

30 Jul 2021

5 More Things to Look for in an eRegulatory System

As technology evolves, so must we. We can’t settle for the same technology just because that’s the system we’ve always used. In our previous blog, “5 Things to Look for in an eRegulatory System,” we discussed what to look for in an eRegulatory system for clinical trial management. User experience, a monitoring portal, secure centralized filing, compliance with Part-11 and HIPAA, and customer support are still as important as ever, but technology has evolved since then – and so have we. So here are 5 more things to look for in an eRegulatory system.

Online and Mobile Signatures

Don’t waste valuable time printing out documents, signing them, scanning them, and sending them back. With RealTime’s eDOCS, you can sign your electronic regulatory documents on your computer or even in our mobile app. In fact, RealTime is the first eRegulatory system to go mobile with unique features such as fingerprint technology for eSignatures and managing signatures electronically.

Remote Audit Readiness

Maintaining audit readiness is crucial to limiting unexpected setbacks, but so many factors go into preparing for audits that it can seem daunting. With eDOCS, you can remotely manage important documents, vendor and technology qualifications, employee training programs, employee feedback programs and so much more. This way, you won’t have to scramble to collect all the necessary information should an audit arise.  (You can read more on audit readiness here.)

Collaboration Capabilities

The eDOCS cart lets you group documents for easy sharing and bulk signing. Instead of tracking colleagues down individually or trying to find a time for everyone to fit a meeting into their schedule, you can now simply collaborate in one shared portal.

Email Integration

RealTime’s proprietary Outlook add-in provides the ability to drag and drop documents and emails directly into your eRegulatory binders. Don’t waste time searching for the right folder anymore.


Streamlining your clinical trial management shouldn’t come at the detriment of your budget. With RealTime, you get more of the features that set your trials up for success with less of the cost. There’s no obligation to pre-purchase studies. Sign up for a free demo today.


26 Jul 2021

Behind the Software with Rob Edwards

Our dedicated team of RealTime experts go above and beyond to provide world-class software packed with innovative features that provide unparalleled efficiencies for customers while providing an intuitive interface that’s easy to learn and use.  RealTime team members are aligned with one primary goal…  the success of our customers.  Each month we are excited to showcase one of our outstanding RealTime team members in RealTime’s Behind the Software series. This month, we are featuring one of our outstanding CTMS Product Specialists, Rob Edwards.

Rob joined RealTime in March of 2021 as a Success Team Specialist. He was quickly promoted to a Product Specialist in May, where he helps to apply the voice of our customers into new software developments that will lead to future enhancements within RealTime-CTMS. A typical day for Rob includes software validation testing, UX analysis, and customer support!

Now it’s time to go Behind the Software to learn more about Rob!

So Rob….

What is your hidden talent?

I can repel from helicopters and am a dad!

What is your go-to emoji?


What was your first job?

I was a busboy at age 13!

What is at the top of your bucket list?

Visiting all of the countries in the world! 23 down, however many left to go!

If you could go anywhere in the world, where would you go?

Christ Church, New Zealand

What television show are you currently binging?


What is your favorite movie?

Guardians of the Galaxy vol. 1

Do you listen to podcasts? If so, which is your favorite?

Yes, Joe Rogan like everyone else.

What is a new skill you picked up during the pandemic?

Pulling information from Twitter, Facebook and Instagram APIs

If you were a Late Night talk show host, who would be your first guest and why?

Chris Pratt. He’s so hot right now.

What do you do for fun outside of the office?

I play video games, scuba, spear fish, boat, play guitar, watch television, and PLAY WITH MY DAUGHTER!!!

What is your go-to karaoke song?

“Let the Bodies Hit the Floor.” Just kidding. . . but I really do it.

What is your favorite part about working for RealTime?

I love the culture! The work we do is ground-breaking to the industry; we are actually helping to save lives!


 Thank you for going Behind the Software with Rob! If you would like to learn more about how RealTime systems can help your company prosper, contact RealTime by calling (210) 852-4310 or complete this short contact form.  One of our team members, like Rob, will be happy to provide a demonstration of RealTime systems.

24 Jul 2021

ESOURCE Document Building with RealTime Keeps Your Sites Ahead

As new studies are coming up at your site, there is a lot to think about and prepare for.  Getting studies set up in your CTMS for visit and financial tracking is one important process but building great source to drive excellent data collection processes is another major hurdle to being ready to execute.

eSOURCE has paved the way for faster, more efficient source building to include advanced data checks, user delegation management, and other ALCOA-related checks and balances.  Ensuring that your eSOURCE is of high quality and meets industry standards requires a lot of time and effort from your staff and can take them away from more important activities necessary to successfully conduct currently enrolling and ongoing studies.

Keep reading to find out how our eSOURCE document building service can help.

RealTime has an eSOURCE Document Building Team that will:

Save Your Staff Precious Time

Building eSource documents requires breaking down lengthy protocols and EDC requirements for each study. With RealTime’s eSOURCE document building service, you can free up the time spent on building eSOURCE by utilizing our trained professionals so CRCs can focus on visit execution. 

Increase Your Profitability

While RealTime is building eSOURCE for your next study, your skilled staff can be producing.  Whether enrolling more subjects, conducting more visits or devoting extra time to other study start-up activities, your team can focus on important tasks, ensuring your site is ready to initiate on time.

Better eSOURCE!

The RealTime Team will build your source to help ensure that the protocol is followed, all EDC data points are captured, GCPs are upheld, and regulatory compliance is maintained.  The RealTime Team is made up of industry professionals trained in the art of building great eSOURCE by prior CRCs and QA Managers of leading sites.

RealTime’s eSource document building service is not only great… it’s affordable!

Call or email RealTime today to get an eSOURCE building quote for your next study.

28 Jun 2021

Behind the Software with Chris Jacques

RealTime-CTMS strives to build a strong team dedicated to the success of our customers. Our staff goes above and beyond to achieve this each day. We give back to clinical researchers by creating software that is more efficient, reliable, and easy to use, while providing the best customer service. Each month, we are excited to showcase one of our outstanding team members in a Behind the Software feature. This month, we are featuring our eSOURCE Product Manager, Chris Jacques!

Chris Jacques has been with RealTime since 2019. He spent 10+ years in the clinical research industry and is committed to the continued advancement of Realtime’s eSOURCE product. His goal is to provide the most effective and efficient way to collect data for this industry. Let’s go Behind the Software with Chris.

What do you enjoy doing outside of work?

I love being with my kids and wife. We enjoy camping and cruising around the lake or fishing offshore.

Have you learned any new skills during the pandemic?

I’ve learned how to better delegate tasks and responsibilities to team members. I would also say helping team members by pointing them in the right direction while still letting them solve and resolve issues themselves to allow for personal growth and better understanding.

Who would play you in a movie about your life?

I read this out loud, and my wife said, Charlie Hunnam. That is a tough one. I would say Bruce Willis but from the 90’s because Die Hard never gets old, lol.

Do you have any pets?

Yes, I have two dogs that have been adopted. Murphy and Penny.

What is one of your favorite songs?

I have a special play list for my favorite songs. I use this playlist when I need to focus on a project, ride my Harley, or anytime I want to jam and not think of anything else. My favorite song would be Kickstart my Heart by Motley Crue. 

What was your first cassette tape or CD?

This is so hard to remember! I believe it was the TOPGUN soundtrack or Journey on cassette tape.

Are you binge-watching anything?

Yeah, The History of Swear Words on Netflix (when the kids are sleeping haha). 

Favorite travel spot?  

Simple, the Lake or Coast. 

If you could choose your age forever, what age would you choose and why?

If I could stay 28 y/o that would be great. During this age, I still had a great metabolism to go with a big appetite. Now I must watch the calorie intake or make time to exercise.

What’s your biggest fear?

My biggest fear is not living life to the fullest before my time on this earth is done.

What do you like most about working for RealTime?

I absolutely love the company culture at RealTime. RealTime provides excellent customer service, which I believe the RT staff truly embraces. I also enjoy the work-life balance and the understanding of that need from the company.

Thank you for going Behind the Software with Chris! If you are interested in scheduling a demo for eSOURCE or any other RealTime solutions, call (210) 852-4310 or fill out a contact form

15 Mar 2021

The RealTime Customer Service Difference with Norma Zayas

Customers are the heart of RealTime-CTMS, and each day our team strives to provide outstanding customer support to all of our clients. Joining RealTime in 2018, Norma Zayas leads the charge as our Success Team Manager, bringing a solid background in account management and client relations. Norma manages our team of dedicated support specialists ready to serve you, our customer.

Please keep reading to learn more about Norma and our one-of-a-kind customer service.

  • Tell us about your role and your time with RealTime.

I have been with RealTime for a little over two years. My role as the Success Team Manager is to support, direct, and lead a cross-functional team dedicated to Customer Success. I am developing customer relationships that promote retention and loyalty. I work closely with customers to ensure they are satisfied with our services and improve upon opportunities.

  • What do you enjoy most about your job?

Many things come to mind; I would say interacting with the customers, leading a team that is ready to assist customers, and opening new ideas to improve our overall customer experience—finally creating policies and procedures that optimize the customer experience.

  • What’s a typical day for you as the Success Team Manager?

My day starts with addressing emails for multiple clients regarding onboarding, implementation, feedback, and attending meetings, assisting with questions and training.

  • How do you ensure customers receive top customer service? 

We are putting them in the center of everything we do!

  • How does RealTime go above and beyond for customers?

RealTime continues to innovate to improve the customer’s experience and tailoring the system to make our customer’s job easier.

  • How do new customers get started with RealTime?

It is very simple! Just reach out to our Sales Team, and they will schedule a demo to get them started. There is no other CTMS like ours in the market today! Thank you, Norma, for your dedication to our RealTime customers. If you are interested in scheduling a demo for CTMS, eDOCS, eSOURCE, GlobalPAY, SitePAY, TEXT, or any of our other solutions, call (210) 852-4310 or fill out a Contact Form.

01 Mar 2021

Behind the Software with Evelyn Jackson

Each of our RealTime-CTMS team members are crucial to the success of our company. Without their hard work and dedication to success, we wouldn’t be who we are today. Each month, we are excited to showcase one of our amazing team members in a Behind the Software feature. This month, we are featuring our eDOCS Product Manager, Evelyn Jackson!

Evelyn has been with RealTime since 2019. She is dedicated to leading the eDOCS team in outstanding customer support, maintaining eRegulatory compliance, and providing solutions with a purpose. Now, let’s go Behind the Software with Evelyn!

What’s a perfect day off from work look like for you?

Sitting on the beach with my toes in the sand looking out over the ocean. In my opinion, hearing and seeing the waves of the sea is one of the most relaxing things in the world.

Have you learned any new skills during the pandemic?

I am learning to balance my work/life schedule. I know there can never be a true balance 100% of the time, but acknowledgement, daily pursuit of that balance or any type of growth for that matter, are a step in the right direction.

What is your favorite emoji?

 Dancing Monkey​​​​​​​

Do you have any pets?

Shitzu-Yorkie named Macie.

If you could only eat one food for the rest of your life, what would it be?

If we are not coming from a health standpoint, I would say…Tacos.

What is one of your favorite movies?

The Count of Monte Cristo

What is the top location on your travel bucket list?

Anywhere in the Mediterranean, but in all honesty, my dream is to travel the world, one vacation at a time. My husband would say that I am a dreamer, but little does he know that this will soon be his reality.

What’s your go-to karaoke song?

I do not have one; even though I sing regularly on a church praise team, you will rarely see me volunteer to participate in karaoke.

Do you have any hidden talents?

I would consider myself fair at archery.

What do you like most about your job?

I love that my position at RealTime is not only a workplace to earn a living, but it is an environment I can grow and spend time with a great group of people that are passionate about what they do.

Thank you for going Behind the Software with Evelyn! If you are interested in scheduling a demo for eDOCS or any other RealTime solutions, call (210) 852-4310 or fill out a contact form.

28 Jan 2021

eSOURCE Template Build Service with Nathan Levens

RealTime-eSOURCE does the work for you and removes the burden of building source documents. Our system was built and tested by research site professionals, allowing more time to focus on subject recruitment, conducting study visits, and overseeing subject safety. One of the many services that RealTime offers to keep your staff’s focus on what really matters is the eSOURCE document building service.  RealTime will build comprehensive and user-friendly eSOURCE documents for your studies quickly and affordably.  Further, outsourcing eSOURCE building to RealTime will help ensure that your eSOURCE forms conform to industry standards and utilize the full capabilities that RealTime-eSOURCE offers.

RealTime is dedicated to providing the best systems and services to make your job easier, and eSOURCE is no exception. We asked Nathan Levens, Director of Virtual Solutions and Technology at RealTime, to tell us more about how eSOURCE is enhancing site performance and profitability as well as to provide a better understanding of how the eSOURCE template building service works for customers.  Here is what Nathan shared with us: 

Q&A with Nathan

What does your position entail, and how long have you been with RealTime-CTMS?

I’ve been with RealTime for just over 5 years, but I had used the system for 5 years before joining the RealTime team. A total of 10 years using the RealTime systems! With my background in clinical research and quality assurance, I’ve been lucky to help RealTime design products and services that help our customers transition to paperless research processes.  My current position allows me to ensure that our products continue to meet the needs of our customers while also identifying opportunities to help our industry move towards virtual trials using our software platform.

What do you enjoy most about your job?

I enjoy designing and improving software that changes the way clinical research is conducted, but I really get satisfaction from seeing our customers successfully implement the RealTime system.  The system solves so many problems for customers and it’s very rewarding to see happy users.

Tell us more about eSOURCE in general.

RealTime-eSOURCE is a system that allows research sites to replace paper-based source documents with electronic source documents.  This allows for electronic data collection during protocol visits which leads to more efficient site processes, electronic signatures, user notifications, monitor portals, query management, and a lot more. Data can be collected using our MobileAPP and/or desktop version of the system.

Tell us about the eSOURCE Document Build Process. 

Building eSOURCE documents requires serious brain power to dissect the protocol and EDC requirements for each study.  Our customers typically have study coordinators or other high-level employee perform this task.  Our system uses a simple drag-and-drop design tool that allows users to customize the organization of their eSOURCE patient chart and procedure list at each visit. For standard eSOURCE documents, users can create and save templates that can be copied and modified on new studies to cut down on the time it takes to design a study.

Why is the eSOURCE Document Build Service so important?

The typical building process forces study coordinators to build source documents for each of their studies.  While there is some value in having the study coordinator perform this task, it removes the person from other very important tasks like subject recruitment, conducting study visits, and subject follow up.  This service is designed to help study coordinators focus on other critical tasks while we build the eSOURCE documents for them. 

What are the next steps to get started with the eSOURCE Document Build Service?

It’s super easy!  Contact the eSOURCE team at esource@realtime-ctms.com.  One of our product specialists will help you get started.  If you don’t currently use our eSOURCE system and want to learn more, the eSOURCE team can help schedule a live web demonstration.  Live demonstrations are the best way to learn the system’s capabilities and get all your questions answered.

If you would like to see how RealTime-eSOURCE can transform your research business into a cost-efficient, productive and profitable operation, click or call to schedule your free demonstration today!

Thank you, Nathan, for your dedication to RealTime and our customers!

04 Jan 2021

A Message from the CEO : 2020 Year in Review

2020 has undoubtedly been a year that will be permanently etched in the history books and reflected upon for many years to come. Yet, in these challenging times, the world has quickly learned to adapt and innovate, and together, we are making great strides to defeat Covid-19.

At RealTime, we remain true to our goal of ensuring that our customers are successful, no matter what, which will ultimately ensure that RealTime is successful and we can provide for our families.  With clinical trials coming to a screeching halt in March of 2020, we were all forced to pivot and adapt to this unprecedented and ever-changing environment. I could not be prouder of our RealTime-CTMS team and our entire industry for rising to this great challenge and persevering through it together.

Throughout the rollercoaster of 2020, RealTime was able to help support the industry’s needed and rapid shift to paperless, contact-less clinical trials with our software solutions, eSOURCE, and eDOCS in conjunction with many other tools within our SOMS (Site Operations Management System).  Additionally, RealTime continued on its mission to innovate, with some exciting milestones being accomplished in 2020.

2020 Milestones

  • The launch of DecenTRIAL to allow Sponsors and CROs the ability to leverage powerful site-centric eSOURCE on multi-site clinical trials and eliminating the need for transcription into EDC.
  • Numerous advancements in both eSOURCE and eDOCS aimed to further enhance the data collection process and assist with more efficient remote monitoring by Sponsor/CRO personnel.
  • The release of our intelligent eDelegation Log within eDOCS.
  • The addition of numerous new countries that are utilizing RealTime products.  RealTime is now operating in over 30 countries around the globe!
  • …and so many more!

My hat is off to the group of outstanding individuals that come together to deliver world-class products and unparalleled support to our customers each day.  But none of this would be possible without our customers, who have put their faith and confidence in us.

Looking ahead to 2021

As we move into 2021, we look forward to continuing to fight and defeat Covid-19. RealTime-CTMS will continue to play an instrumental role in finding solutions along with the rest of our industry partners.

Let’s make 2021 a year to remember as we move past the hurdles thrown at us in 2020 and accelerate our shift to a world less reliant on paper, outdated technology, and archaic processes. We will be with you in the trenches!


Rick Greenfield, CEO

10 Nov 2020

Get more out of time-saving research software

With clinical trials in full swing, researchers around the globe are bustling with work. Halted or paused trials are beginning to resume, and COVID-19 research efforts have heavily contributed to our industry’s workload. Luckily, we live in an age where software has eased the workload for all parties in the pharmaceutical and research industry. RealTime is proud to offer many timesaving solutions for researchers everywhere. Here is a more in-depth look into these timesaving solutions!


RealTime-DecenTRIAL is a new way for Sponsors and CROs to manage clinical trials centrally. RealTime-DecenTRIAL allows complete connectivity and real-time remote monitoring for sites while delivering world-class eSource and eRegulatory systems for rapid data and document collection. DecenTRIAL also supports virtual visits and will soon have eCONSENT built in for even greater convenience.


Keeping up with your trials at the site-level can be a headache. RealTime-CTMS has many built-in features that can cut down on time and costs. An example of this is the financial and accounting tracking tools built within the CTMS. Simply generate study financial reports with the click of a button to show all accrued revenues and expenses as well as receivables and payables. The team at RealTime also offers financial study template building services that can save site staff a ton of time!


Is managing source data and documents taking more time than it should? With Realtime-eSOURCE, you can save time on data collection, management and monitoring with customized source templates and an advanced monitoring portal! Custom source templates allow you to reuse and modify form templates for future studies. You can also standardize your source documents across all studies to promote compliance and efficiency. Let’s face it; mistakes happen, which is why RealTime-eSOURCE leverages built-in data parameters to ensure accuracy and completion.


Are you struggling to manage all your eRegulatory processes? We know the struggle. RealTime-eDOCS offers a seamless platform where you can manage eRegulatory records while maintaining inspection readiness. RealTime-eDOCS allows researchers to e-sign documents from virtually anywhere. No more chasing down doctors for signatures! The eDOCS cart lets you group documents for easy sharing and bulk signing. eDOCS is also Part-11 and HIPAA compliant, so you can rest easy knowing that your data is safe, protected and compliant.

So, are you ready to try out these timesaving products? Give us a call, and our team will take you on a complete tour of these solutions and their innovative features. Schedule a FREE DEMO by calling (210) 852-4310 or fill out the form below.

18 Sep 2020

San Antonio-based software company is changing the face of the clinical trial industry

San Antonio-based software company is changing the face of the clinical trial industry

RealTime Software Solutions is introducing DecenTRIAL, a site-friendly decentralized study platform that allows Sponsors and CROs to manage clinicals more efficiently, remotely and without the need for costly EDC systems.

San Antonio, TX – In a world becoming more and more virtual, sites, sponsors and CROs are scrambling to find solutions that allow clinical trials to continue uninterrupted. One San Antonio-based software company is proving that they can do just that.

“RealTime DecenTRIAL is an innovative solution that will ultimately change the way the clinical trial industry does business,” says RealTime Software Solutions CEO, Rick Greenfield. “The system streamlines operations by offering an all-in-one solution that provides sites, sponsors, and CROs access to needed clinical trial documents and data remotely while improving site efficiency, lowering trial costs and improving quality and patient safety.”

The clinical trial industry has relied heavily on paper to collect critical trial data leaving room for error and adding high overhead costs to both the sites and sponsors.

“Many sites are still using paper systems, and even those are using electronic paperless systems are still having to transcribe source data into EDC systems,” says Greenfield. “This means that sites are doing more work and the sponsor has to verify all source data either on-site or remotely and in-turn, pay for electronic data capture (EDC) systems. This process comes at a high cost for sponsors, which would be eliminated by utilizing our DecenTRIAL system.”

Though many sites and sponsors alike have been slow to adopt new systems, the coronavirus has forced the industry to look at electronic systems in a new light. Experts say that the change will only help to accelerate the clinical trial process.

Benefits to the DecenTRIAL system include greater efficiency in all phases of the trial process for both sites and sponsors, real-time data delivery, instant data review from any location, and substantial cost savings. This includes access to source and regulatory documents through a virtual monitoring portal and built-in query access.  The system is also GDPR, HIPAA and Part 11 compliant with complete audit trails and data controls.

“It’s not just about saving money by eliminating the need for EDC,” says Greenfield. “Our system is about efficiency and streamlined processes that essentially remove the need for on-site data verification and outdated paper data collection.”

To learn more about RealTime-DecenTRIAL, visit RealTime-CTMS.COM or call 210-852-4310.

About RealTime-CTMS

RealTime Software Solutions, LLC is a leader in cloud-based software solutions for the clinical research industry and is dedicated to solving problems and providing systems that make the research process more efficient and more profitable. We are constantly listening to our customers and to the needs of the industry to provide new innovations that streamline processes and help us all achieve our operational goals. RealTime’s focus on exceptional customer service ensures that all clients get the most out their RealTime solutions.