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Category: GlobalPAY

31 Jul 2019

Stipends in Clinical Trials: 4 Reasons Why You Need a Secure Payment System

An important part of any research participant’s participation in a clinical trial is knowing that they will receive their stipend payments for the time and contributions that they invest in a study. The truth of the matter is that no matter the amount, it’s important to make sure patients get paid in a timely manner.  Timely stipend payments help to increase subject compliance, and ultimately, improve study timelines and outcomes.

Making the decision to move to an electronic stipend payment system can provide many benefits, not just to the study participants, but for the site as well. Here are four things to consider when evaluating the benefits of moving to an electronic stipend payment system.

1. Reduced Costs and Improved Security

Initially, the transition to an electronic stipend system may seem more costly and more difficult to manage, but the reality is that the time-savings to staff and the built-in accountability that these systems provide save money and help to ensure greater transparency and security.  Some questions you want consider when looking at a stipend payment system are:

  • Does it integrate with your current CTMS?
  • Is it secure, and how does it prevent fraud?
  • Is it user-friendly and patient-friendly?
  • What are the reporting options?

Each one of these above questions will help you make the right decision and provide a better experience for site bookkeepers and staff as well as the clinical trial participants.

2. Streamlined Payment Processes

When your payment system is integrated with your CTMS, you don’t spend time writing checks, chasing the check signor down for signatures, distributing to staff and/or patients, dealing with lost checks, canceled checks, re-issuing checks, check fraud, etc. You will also have access to real-time stipend account balances and low account balance alerts.  Site staff, such as clinical research coordinators, can easily load the patient’s stipend card with a click of a button as soon as the visit is complete and the patient will leave with a smile on their face, probably looking forward to their next visit.

3. Track Financials

Tracking stipend payments is easier with a CTMS-integrated stipend payment solution.  Many sites are still trying to pay stipends with cash, leading to numerous challenges with tracking and the potential for theft/fraud.  Checks come with their own security risks as well as more time to process.  Electronic stipend payment system tracking is simple and funds distributions are quick and secure.  1099 reporting at year’s end can also be completed in a snap as patient stipends are tracked across any and all studies that a patient has participated in.  Aggregate reporting is available for study-level and site-level accruals as well.

4. Customer Service

Your business is solely dependent on volunteer participation. Every improvement that you make in a patient’s experience provides a boost in your site’s bottom line.  When you have a streamlined stipend payment system, patients get paid faster, have quicker access to their funds for purchases, and have customer support standing by to assist with any issues they may have with their funds or stipend cards. The positive effects of happy, satisfied patients have short and long-term benefits that will help your site be successful, long-term.

RealTime-SitePAY

At RealTime, we proudly offer superior, state of the art cloud-based software solutions for the clinical research industry. Our streamlined SitePAY solution benefits include some of the following:

  • Secure- RealTime’s privilege-based system allows you to limit or extend PAY privileges to your staff, as needed.
  • Easy Accounting- Funds are immediately off your books, and pre-set stipends can be loaded to PAYcards by multiple designated staff.
  • Branded PAYcards- Customized branded PAYcards allow you to promote your site with a “billboard in the wallet!”
  • Improved Subject Experience- Patients can receive a text or email when funds are loaded onto their PAYcard. Funds are available immediately, and can be viewed, managed, and transferred to their bank account through the PAYcard portal. The RealTime-PAY portal has both desktop and mobile capabilities.

If you are interested in learning more about RealTime-SitePAY, or any other RealTime solution, call us today at (210) 852-4310, or click HERE!

29 Jan 2019

Behind the Software with Elise Tawfiq

RealTime is dedicated to providing exceptional support, which is why we search for team members that go above and beyond for our customers. Our goal as a team is to give back to clinical researchers by creating software that is more efficient, reliable, and easy to use. This month, we feature one of our amazing team members, Elise Tawfiq.

Elise joined the RealTime team in ­­­­2015 and has over 15 years’ experience in the clinical research industry. She is currently the Product Manager for the GlobalPAY and TEXT programs at RealTime Software Solutions. Elise now teaches sites how to leverage technology to succeed in a challenging business environment.

To get to know her better, we’ve asked her some fun questions!

1. What is your favorite drink?

Coffee

2. What is the best piece of advice you could give to a younger version of yourself?

The only person you must compete with is yourself.

3. If you could invent a holiday, what would it be?

Couch & PJ’s Appreciation Day….Dedicated to comfort and cinema!

4. What is your favorite 80’s song? 80’s movie?

80’s Song: With or Without You-U2   80’s movie: Can’t Buy Me Love

5. Finish this sentence. On Sunday mornings, you can usually find me…

Spending time with my family

6. Cats or dogs?

Both!

7. If you could have any superpower, what would it be?

To read people’s minds

8. What are the values that drive you?

Integrity, Determination, and Compassion

9. What is your favorite Disney movie?

Aladdin

10. What is the most inspiring part of your job?

Witnessing sites grow and improve by using techniques and technology that I have assisted them implement.

Stay tuned for more Behind the Software as we get to know some of the team behind RealTime Software Solutions. If you are interested in scheduling a demo for GlobalPAY, SitePAY, TEXT, or any of our other solutions, call (210) 852-4310 or fill out a CONTACT FORM.

02 Jan 2019

A Message from the CEO: 2018 in Review

This year has been an exciting journey for the entire RealTime team!  As we look back at our 2018 progression, it’s hard to imagine that twelve months have already flown by.

In 2018 we accomplished major new advancements in ALL of our systems. The RealTime SOMS (Site Operations Management System) is one-of-a-kind, and the solutions that make up the RealTime-SOMS are all industry-leading products as standalone solutions!

Here is a quick run-down of some of the major accomplishments of 2018:

CTMS (Single-Site, Multi-Site and Enterprise):

  • Improved interface
  • Advanced overhead calculations
  • Expanded QC functions
  • New Study Progress Tracking features
  • Integration with Devana Ignite for Sites
  • And so much more!

 

eDOCS and eDOCS-Lite:

  • Document Cart for picking any number of documents across multiples studies for signing or sending
  • Bulk Signing – Staff and Doctors can now sign numerous documents with a single eSignature
  • Faster Signature Processing to keep site operations moving at record pace
  • Numerous updates to our custom Outlook Add-in

 

RealTime-TEXT:

  • Multi-lingual texting
  • International texting in New Zealand, Australia, Europe, and Canada
  • Mass texting capabilities for study recruitment

 

GlobalPAY:

  • GlobalPAY is going worldwide and has seen major interface improvements for Sponsors/CROs and Sites around the globe!

 

eSOURCE:

  • Launched in summer 2018, eSOURCE is our fastest growing product ever!
  • Advanced MobileAPP capabilities
  • Complete integration with CTMS and eDOCS
  • Complete Monitoring Portal
  • Patient Portal for online eSOURCE questionnaires
  • Next year we plan to implement advancements such as connection to EDC, advanced data controls, and more.

 

All of RealTime’s success is made possible by our valued customers that inspire every solution we develop. In 2019, we will continue to listen to our remarkable customers around the world to further our mission of leading the industry with new advancements and features that were once only dreamt of.

Sincerely,

Rick Greenfield, CEO

05 Nov 2018

5 Ways that CTMS Can Add Value to Organizations

Clinical Trial Management Systems offer essential functionality for tracking study visits, building a robust patient database, managing all study-related financials, and accelerating recruitment.

Over the last decade, the clinical research industry has seen an increase in the use of software systems to perform essential functions, increase efficiency, and reduce costs. Site-based CTMS systems play a large role in the move to advanced systems and processes that are re-shaping how research gets done.

How can CTMS add value to organizations?

  1. Recruitment Tools

Utilizing the vast number of recruitment tools within RealTime-CTMS enables sites to consistently meet enrollment goals and become a top-enrolling site. RealTime’s powerful features allow advertisement campaign integration with traditional media, Facebook, SubjectWell, website landing pages, and personalized mass study alerts.

  1. Build Your Database

With these advanced integration features, new study leads will flow into your CTMS database while simultaneously notifying staff. Staff can manage lead follow-up activity with attention to detail. With a robust database, sites can run detailed criteria searches to identify potential subjects for new studies. Be the first to screen and enroll qualified subjects.

  1. Improve Site Efficiency

From scheduling subjects, managing study documents, leading recruitment, and tracking study visits, to ensuring accurate accounting and timely sponsor payments; RealTime-CTMS will streamline the workflow of your site while ensuring critical site processes are maintained.

  1. Software Integration

Powerful integrations with other systems bring even more value to RealTime-CTMS.  For business development, RealTime can seamlessly connect to Devana Ignite for Sites.  For recruitment, integration can connect with Facebook, Instagram, SubjectWell, websites, Twilio and more. This will give you advanced recruitment tools that no other CTMS can offer.  Integrations with EMR/EHR systems can also streamline the flow of data between your hospital/medical practice and research activities in RealTime.  Embracing and cultivating new integration opportunities is just another way that RealTime is leading the CTMS market.

  1. Track Financials

Track study costs, reimbursements, and all other financials related to study activities with RealTime-CTMS. Subject stipends can also be easily loaded onto reloadable Visa/Mastercards with RealTime’s SitePAY solution.

Take your organization to the next level and add value to the clinical trial process from start to finish. Introducing CTMS, but more specifically, RealTime-CTMS can transcend organizational boundaries, improve efficiency, and act as a seamless portal for all site operations.

RealTime-CTMS can function on a single site, multi-site, or enterprise level. With add-on features such as eDOCS, eSOURCE, TEXT, and SitePAY, RealTime can deliver the one-and-only Site Operations Management System (SOMS) for an end-to-end solution.

To learn more about adding value to your organization with RealTime Software Solutions, call 210-852-4310, or visit www.realtime-ctms.com

24 Oct 2018

Key Takeaways from SCRS 2018

Assembling for a cause

Global Site Solutions has provided a centralized hub where sites, sponsors, and CROs can gather and network. For the past 12 years, Global Site Solutions Summit has given participants the opportunity to promote and build their business, share best business practices, attend insightful workshops and seminars, and develop new partnerships and relationships along the way.

Powerful words

In an eye-opening discussion with Shielia Nagley, she describes her husband’s constant battle with Alzheimer’s Disease and how they discovered the benefits of clinical research.

“Participating in research is the only way we can advance medicine.” -Shielia Nagley, advocate for husband and Alzheimer’s patient, Bill Nagley.

“You give us hope,” Nagley concluded, speaking to researchers, site directors, and those in between.

In a follow-up conversation with Rick Greenfield, we asked him a few questions on his takeaways from the conference.

RealTime-CTMS CEO, Rick Greenfield, speaks at Global Site Solutions Summit 2018 in Boca Raton, FL

How do you feel that RealTime is contributing to the advancement of medicine for patients like Bill Nagley?

“I feel that RealTime is a playing an increasingly important role by bringing advanced efficiencies for Sites, Sponsors and CROs with innovative software technologies such as eSOURCE, eRegulatory, CTMS, patient travel portals and so much more.  By improving the research process and increasing the flow of data and processes between all parties, we can find effective treatments and cures faster than ever before.”

What was your favorite part of the SCRS experience?

“Learning from and networking with all of the amazing professionals in our industry and  Seeing their excitement as my team would showcase the features and capabilities of our software solution.  We always receive great ideas for advancements that we take home to incorporate into future systems.”

Where do you see the clinical research in the next 5 years?

”Systems will connect with each other like never before and data will flow faster than ever. Advanced systems will not only create powerful integrations and increased efficiency but will greatly reduce errors and improve compliance. RealTime is very excited to be on the forefront of this change and to lead the charge to a powerful paperless future for our industry.”

Shannon, Ted, Elise, Nathan, and Rick from RealTime Software Solutions attended SCRS 2018.

If you missed RealTime at SCRS, our team is also attending MAGI West this October 21-24, 2018 in San Diego, California. Learn more about solutions including eSOURCE eDOCS, CTMS, TEXT,PAY and GlobalPAY that are leading our industry into the future.

Learn more about RealTime solutions HERE or call 210-852-4310 to speak to a RealTime expert!

01 Mar 2018

Stipend programs should be easy…

Fast, simple and secure patient reimbursement/stipend programs are extremely important to keep your trials running smoothly and to keep your patients happy and engaged. However, most of the stipend programs out there seem to create more problems than solutions. Asking the right questions might help you determine the right vendor to chose when you are assessing payment platform capabilities.

Here are 5 questions you should ask yourself before adopting a new payment platform:

1. Is this program user-friendly, fast and hosted in a secure environment?
Coordinators are tasked with many responsibilities each day when carrying out clinical trials tasks.  Often, coordinators are required to log into multiple platforms to manage various aspects of the trial.  Adding another platform to their list can be daunting for them. That’s why adopting a user-friendly platform is important. Not only for the site user, but for the sponsor, and patient. The platform of your choosing must ensure that all the sensitive information is safe and is delivered in a timely manner.

2. Is the platform accessible to patients, sponsors and sites?
The platform should have the ability to give access to different entities to improve collaboration and reduce time-consuming exchanges. Additionally, it should have the capability to host unlimited users, both at the site level and administrative level.

3. Can I manage multiple studies across multiple sites with this platform?
The platform should have the ability to manage multiple sites and studies at an enterprise level. This will allow you to stay in one platform to manage and reimburse all your patients when needed.

4. Does this platform use direct deposit or a stipend card?
Direct deposit and stipend cards are the best way to ensure security for your site and sponsor. Using paper checks can be costly, slow to reach the patient, and can increase the chance of fraud on the issuing bank account.

5.Will using a card program help me brand my site or study?
You want study participants to remember your site or study. Branded cards can help your study stay top-of-mind. Each time the study patient uses their study card they will remember the importance of the study they are involved in. Branded cards will increase recognition and may even incentivize current participants to share their experience with their friends and family.

If you are looking for a new patient reimbursement or stipend program, give us a call! Our team of experts would be happy to schedule a demo and answer all your questions.