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RealTime-CTMS

Explore a Career at RealTime

There are jobs... and then there are CAREERS.

Become an influential part of a rapidly evolving industry when you join our family at Realtime Software Solutions. Located in the Northwest Medical Center in San Antonio, Texas, RealTime provides a comprehensive clinical trial management system to the global clinical research industry. Our success is directly attributable to hiring talented and successful teams of professionals who further our vision and promote our core values. With a passion for operating as one team and solving complex problems, you will be an integral part of our fun filled, fast-growing organization.

If you are ready to become part of a wildly passionate customer service organization, that also just happens to build amazing software, we would love to review your resume!

Some of the amazing benefits available to our team members include:

  • Medical
  • Dental
  • Vision
  • 401K Retirement Plan – Employer Matching!
  • Company paid Life Insurance and LTD
  • Paid Time Off
  • Employee recognition awards
  • Loyalty Bonuses

Submit an application today and further your career with RealTime Software Solutions!

POSITIONS CURRENTLY AVAILABLE

RealTime Software Solutions, LLC (RTSS) is located in San Antonio, TX and is a leader in database-driven, cloud-based clinical research software solutions for clinical research entities. Our vision is to reshape the global clinical research industry with innovative solutions, that help advance medicine and save lives.
The Business Development Executive will work closely with our valuable prospects and clients while providing world-class customer experiences at every touchpoint. The Business Development Executive will effectively present the suite of RealTime products to potential clinical research customers with both exceptional quality and expertise. The Business Development Executive will be able to decipher each clients’ needs and goals and showcase the RealTime solutions that present the best fit for the client.

Responsibilities

The Business Development Executive is responsible for but not limited to the following duties:

  • Generate and/or respond to leads; Follow-up to qualify, disqualify, nurture, and ultimately close opportunities. Expected lead gen activities include, but not limited to:
    • Respond to requests for product overviews and demonstrations
    • Attend conferences and events as requested or needed
    • Generating lists and cold calling
    • Generate referrals
  • Present online sales demonstrations of various RealTime platforms and products
  • Maintain Sales pipeline and provide timely follow up with potential leads; Maintain proper documentation of all communication within the RealTime Sales Management system
  • Monitor and report competitors’ marketing and sales activities and capabilities
  • Negotiate agreement language with potential client and/or legal counsel
  • Communicate product or service opportunities and feedback gathered through customer outreach processes
  • Research, evaluate and recommend new business solutions for current and potential customers
  • Learn and understand RealTime’s go to market, key service offering and sales strategies; be able to lead walk through of RealTime’s standard corporate presentation with customers and prospects
  • Participate and contribute to weekly, monthly, quarterly, and annual sales, client and strategy meetings.
  • Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule. This role may view protected health information (PHI) as part of daily duties

Minimum Qualifications

  • 2+ years sales experience
  • Understanding of sales and marketing statistics, KPIs and benchmarks
  • Knowledge of advertising and sales promotion techniques
  • Solid organizational, planning and follow up skills, including attention to detail, timely communications and ability to multi-task.

Preferred Qualifications

  • 5+ years of Sales and Marketing experience
  • 2+ years of experience within the clinical research industry or biotech field
  • Bachelors degree in a business, information technology or sales and marketing fields

This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide the incumbent with a general sense of the responsibilities and expectations of his/her position. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. As the nature of business demands change so, too, may the essential functions of this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status. Successful completion of company pre-employment background check, and other related testing upon job offer acceptance.

Salary: Hourly FLSA Classification: Non-Exempt

PURPOSE:

A remote company with the home office out of San Antonio, TX, RealTime Software Solutions, LLC (RTSS) is a leader in database-driven, cloud-based clinical research software solutions for clinical research entities. Our vision is to reshape the global clinical research industry with innovative solutions, that help advance medicine and save lives.

The eSOURCE Product Specialist will work closely with customers to provide superior levels of customer service. Tasks include, but are not limited to, customer system setup, training new and existing customers, username and password management, troubleshooting customer concerns, building eSOURCE documents, and assisting customers with best practices when using the system. The Product Specialist will clearly communicate technical solutions in a user-friendly, and professional manner. Other customer support-related duties will be performed as required.

JOB RELATIONSHIPS:

Reports to: eSOURCE Product Manager
Workers Supervised: None
Interrelationships: Work closely with RTSS management, other staff and customers

RESPONSIBILITIES:

The Product Specialist is responsible for, but not limited to the following job duties:

  • Represent RTSS in a professional and courteous manner (verbal, written and in appearance) when interacting with RTSS staff, customers, contractors and third-party vendors.
  • Conduct web-based trainings for new and existing customers for RealTime-eSOURCE software.
  • Provide customer support and technical support for RealTime-eSOURCE customers as needed and in a timely manner.
  • Conduct proactive system reviews to provide customers with tips and suggestions on how to better and more fully utilize the features of RealTime-eSOURCE software.
  • Perform and document customer system testing and validation.
  • Ensure proper follow-up on customer issues.
  • Contribute ideas to resolve customer problems and improve productivity.
  • Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
  • Act as a primary point of contact for RealTime-eSOURCE customers.
  • Document customer contacts and support encounters in the RealTime Management System (RTMS) system.
  • Attend company meetings.
  • Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule. This role may view protected health information (PHI) as part of daily duties.
  • Perform other tasks as required.

Minimum Qualifications

  • Bachelor’s degree preferred
  • A minimum of one-year of experience within the field of clinical research or information technology.
  • Exceptional written and verbal communication skills.
  • Quick learner with high attention to detail and ability to multi-task.
  • Courteous with strong customer service orientation.
  • Able to work independently and exercise initiative.
  • Able to prioritize tasks, keep track of deadlines and timelines, and provide timely follow-up.

Preferred Qualifications

  • 2+ years of experience within the clinical research industry or medical field
  • Experience in research concepts and be proficient with navigating and utilizing web-based software applications.

Ability to demonstrate RealTime company core values: Operate as One Team, This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide the incumbent with a general sense of the responsibilities and expectations of his/her position. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. As the nature of business demands change so, too, may the essential functions of this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

Successful completion of company pre-employment background check, and other related testing upon job offer acceptance.

Summary:

The Accounting Specialist will perform standard accounting/clerical duties such as: calculations, postings, verifications, audits, securing revenue, and reporting and researching duties to obtain financial data for use in maintaining accurate and timely accounting records. The position is assigned to perform all responsibilities related to billing, collections, and accounts receivable. The Accounting Specialist must understand the effects of debit/credit entries on accounting records in order to process detailed routine transactions research/correct errors and resolve report discrepancies within their specific function.

Duties and responsibilities:

  • Monthly billing of all customers by the 15th of the month by documenting accurate financial information in the system
  • Evaluate billing documents and other data for accuracy and completeness and obtain missing and correct data
  • Ensure Quickbooks remains accurate and communicate discrepancies immediately
  • Collection efforts of all accounts to ensure payments within 30 days
  • Send weekly past due notices via Quickbooks
  • Maintain Coupa
  • Ensure sales tax is posted properly based on the product or service
  • If sales tax exempt, request, file, and review periodically in Quickbooks
  • Ongoing communication with Financial Controller to ensure smooth business performance and timely communication of important issues
  • Operate closely with other functional teams to certify data quality and consistency and follow up on tasks to their completion
  • Daily posting of payments on account via check/ACH/wires/Auto Pay/credit card and other payment methods
  • Attend required meetings (one on ones/business operations meeting/employee meetings)
  • Maintains confidence and protects operations by keeping financial information confidential
  • Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule. This role may view protected health information (PHI) as part of daily duties

Minimum Qualifications:

  • 7+ years experience in general accounting
  • Quickbooks Desktop
  • Excellent communication skills (written and verbal)
  • Prior experience working with spreadsheets, internet applications and ERP systems
  • Solid understanding of billing processes
  • Collections experience
  • A willingness to learn new ways of being efficient
  • Handle complexity with composure and thoroughness
  • Keep client matters strictly confidential, essential
  • Attention to detail, essential
  • Collaborative work style to accomplish related results, required
  • Self-directed, capable of working independently, without supervision, work-disciplined
  • Maintain neat and orderly files – both in hard copy and electronic format
  • Must have great time management skills

Preferred Qualifications:

  • Bachelor’s degree in accounting or finance
  • Coupa knowledge
  • Medical industry familiarity
  • Sales tax knowledge of goods and services

PURPOSE:

Located in San Antonio, TX, RealTime Software Solutions, LLC (RTSS) is a leader in database-driven, cloud-based clinical research software solutions for clinical research entities. Our vision is to reshape the global clinical research industry with innovative solutions, that help advance medicine and save lives.
RealTime is seeking an experienced Senior Software Developer to spearhead web and mobile-based application development primarily using PHP, MySQL, JavaScript (including React). In this role you will be helping to execute and propel the evolution of some of the industry leading software systems we build. Additionally, you will partner with business owners, lead developer, and the broader RealTime team to define/enhance solutions in order to meet business and customer needs as well as performance, operational and security requirements.

In this role you will:

  • Analyze complex development requirements and propose solutions
  • Communicate frequently with external stakeholders and product owners
  • Collaborate with developers on code reviews and process enhancements
  • Respond and manage internally and externally sourced bug/defect reports
  • Complete technical designs where necessary
  • Oversee integration, QA and deployments
  • Implement strategies to detect and mitigate security issues
  • Continually develop skills, knowledge, and abilities to maintain currency with new developments in data architecture, data integrations, data transformation, APIs, and data management.

Requirements:

  • Strong knowledge of web fundamentals: HTML and CSS
  • 5+ years professional experience with PHP
  • Experience building interfaces utilizing JavaScript, jQuery and modern libraries like React
  • Experience working with MVC frameworks
  • 5+ years professional experience with MySQL
  • Well-versed with Linux and strong command line knowledge
  • Superb understanding of Git and source control management
  • Able to work in a team environment as well as independently
  • Excellent communication skills
  • Strong communicator with experience presenting technical topics in a business-oriented fashion to non-technical audiences.

Benefits include:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location:

Chicago, San Antonio or remote

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